City of Kirkland - Development Services Customer Survey

The city of Kirkland is committed to providing quality service and maintaining good rapport and communications with each individual we serve. We want to know how well we are meeting your needs and how we can better serve you.


We Appreciate Your Input!
 

Tom Phillips
425.587-3604 tphillips@ci.kirkland.wa.us
Building Services Manager
Fire & Building Department

Nancy Cox
425.587-3228 ncox@ci.kirkland.wa.us
Development Review Manager
Planning & Community Development

Rob Jammerman
425.587-3845 rjammer@ci.kirkland.wa.us
Development Engineering Manager
Public Works Department

Permit # (optional)

What type of permit were you applying for?

New Commercial Tenant Improvement LSM (Land Surface Modification) Mechanical
New Multi-Family Single Family Add/Repair Demolition Electrical
New Single-Family Land Use (Zoning, Subdivision & Shoreline Tree Removal Request Fire Protection System
            UFC Permit (tents, tanks, & recreational permits)
Other type of permit?
Which departments were involved in completing your permit
(Mark all that apply)		 Building
Planning		 Fire
Public Works
Was the permit process, including the documentation required and the timeframe to complete the permit, explained in a clear and friendly manner?
 
Strongly Agree
5
4
3
2
1		 Strongly Disagree
Comments:
Was the staff responsive to questions, concerns and complaints?
 
Strongly Agree
5
4
3
2
1		 Strongly Disagree
Comments:
If corrections were required, were the requirements (or instructions) straight forward and clear?
 
Strongly Agree
5
4
3
2
1		 Strongly Disagree
Which department(s) / person(s) requested the correction?
Mark all that apply:
 

Building
Fire
Planning
PublicWorks
 
Was the turnaround time (timeliness) of the permit process within your expectations?
 
Strongly Agree
5
4
3
2
1		 Strongly Disagree
Comments
Was it the same amount of time you were told at the beginning of the process?
 
Strongly Agree
5
4
3
2
1		 Strongly Disagree
What were the positive aspects of the process that made it a good experience for you?
What, if anything. made this a negative experience for you?
Were you satisfied with the inspection process? (requesting inspectors, availability of inspectors, courteousness of inspectors)
 

Strongly Agree
5
4
3
2
1		 Strongly Disagree

Please identify the inspection staff your comments relate to:
Building Fire Planning PublicWorks

Comments
Are you aware of our on-line services?
(please check all you are aware of)
www.ci.kirkland.wa.us
www.MyBuildingPermit.com
www.KirklandPermits.net

 Comments
Do you have any other comments or suggestions that would help us improve our service? (you may also use this section to make other comments as well
Comments:
     
Optional Name
  Address
  Telephone

  Thank you for your time